ServiceNow Business Analyst (Now Assist AI)

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Business Analyst (Now Assist AI) who wants to learn and transform his/her career.

Requirements:

• 7+ years of experience as a Business Analyst.

• Advanced to Fluent English with the ability to host meetings with US stakeholders.

• Proven experience as a Business Analyst with expertise in the ServiceNow platform.

• Hands-on experience delivering AI-driven projects.

• Good understanding of ServiceNow Now Assist, Generative AI, and LLM technologies.

• Experience with ServiceNow App Engine Studio.

• Experience building Service Catalogs and business applications.

• Strong understanding of ITIL processes and best practices.

• Experience working in Agile environments (Scrum/Kanban).

• Excellent analytical and problem-solving skills.

• Strong communication and stakeholder management skills.

• Ability to collaborate with both technical and non-technical teams.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong organizational and documentation skills.

• Bachelor's degree in Business, Information Technology, or a related field.

Nice to Have:

• Experience with ServiceNow configuration and customization.

• Experience with AI-powered ServiceNow solutions.

• Knowledge of digital transformation initiatives.

• Experience within Utilities or Energy industry.

• ServiceNow certifications.

• Product Owner or Agile certifications.

Key Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow initiatives.

• Work closely with stakeholders to identify opportunities for automation and process improvements.

• Translate business requirements into functional specifications and solution designs.

• Partner with technical teams to deliver ServiceNow and Now Assist AI solutions.

• Support the configuration and customization of ServiceNow applications.

• Create test plans, execute testing activities, and validate delivered solutions.

• Provide training and support to end users.

• Maintain documentation, process flows, user guides, and business requirements.

• Coordinate project activities and support successful solution delivery.

• Drive adoption of ServiceNow capabilities and AI-powered features.

• Identify opportunities for continuous improvement and process optimization.

• Act as the bridge between business stakeholders and technical teams.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (CIS).

• ServiceNow Micro-Certifications.

• PMI Agile Certified Practitioner (PMI-ACP).

• Professional Scrum Product Owner (PSPO).

• ITIL Foundation v4.