ServiceNow Developer NowAssist AI

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Developer (Now Assist AI) who wants to learn and transform his/her career.

Requirements:

• 7+ years of experience with ServiceNow development across multiple modules.

• Advanced to Fluent English.

• Hands-on experience with ServiceNow development and administration.

• Strong understanding of ServiceNow ITSM, Service Catalog, App Engine Studio, and Service Portal.

• Experience with ServiceNow Now Assist, Generative AI, and AI-driven solutions.

• Proficiency in JavaScript, Glide API, and ServiceNow scripting.

• Experience building integrations using REST and SOAP APIs.

• Experience with Flow Designer, automation workflows, and process orchestration.

• Experience working in Agile/Scrum environments.

• Strong analytical, problem-solving, and communication skills.

• Ability to collaborate with global teams and stakeholders.

Nice to Have:

• Experience with Customer Service Delivery (CSD).

• Experience with Virtual Agent development.

• Experience with AWS integrations and cloud platforms.

• Experience with CMDB, Asset Management, and Knowledge Management solutions.

• Experience with Performance Analytics and reporting.

• Experience within Utilities or Energy industry.

• AI, Machine Learning, or GenAI project experience.

Key Responsibilities:

• Design, develop, and maintain ServiceNow solutions across multiple modules.

• Develop and enhance Service Catalog items, workflows, and business applications.

• Configure Business Rules, Client Scripts, UI Policies, Flow Designer, and automation processes.

• Implement and support ServiceNow Now Assist AI capabilities and AI-driven workflows.

• Build and maintain integrations between ServiceNow and enterprise platforms using REST and SOAP APIs.

• Develop Virtual Agent topics and self-service capabilities.

• Improve user experience through Service Portal and UI enhancements.

• Create dashboards, reports, and operational metrics.

• Support platform upgrades, testing activities, and production deployments.

• Collaborate with business stakeholders, architects, and technical teams to deliver scalable solutions.

• Create and maintain technical documentation and knowledge articles.

• Drive automation and continuous improvement initiatives across ServiceNow processes.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS).

• ServiceNow Now Assist Certification.

• ServiceNow Micro-Certifications (Flow Designer, Virtual Agent, Performance Analytics).

• Certified Technical Architect (CTA).

<<<<<< Please attach resume in English >>>>>>

What do we offer?

• Health insurance

• Dental Plan

• Life insurance

• Meal/Food Voucher

• Childcare assistance

• Total Pass

• Free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

• Partnership with SESC

• Reimbursement of Certifications

• Free Learning Portal – Online courses and live training

• International experience opportunity

• Discount Partnership with Universities and Language Schools

• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

• Recognition for performance

• Xcelerate – Free Mentoring Career Platform

Employment Type: CLT

Compensation: Salary to be discussed + benefits